LongTimer
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Welcome to LongTimer

Welcome

Welcome to LongTimer Support

What is LongTimer?
LongTimer helps you manage longer-running timers, everyday reminders, reusable templates, Apple Watch views, widgets and complications.

Search first
Before opening a ticket, please search the Knowledgebase. Many common questions about notifications, Premium, Apple Watch, widgets, complications, iCloud sync and timer management are already answered there.

Open a ticket if needed
If you cannot find an answer, please open a support ticket. For faster help, include your app version, iOS version, watchOS version if relevant, device model, screenshots and a short description of the problem.

Support only via ticket system
LongTimer support is provided exclusively through this ticket system. Please do not use App Store reviews, email, phone calls or other channels for support requests.

Knowledgebase

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Privacy Policy for LongTimer

Category: Legal, Privacy and Data

Effective date: June 12, 2026 This Privacy Policy explains how LongTimer handles information when you use the LongTimer iOS app, the Apple Watch app, widgets, complications, and related support servic...

Why does the widget show “No active timers”?

Category: Apple Watch, Widgets and Complications

This message usually means that LongTimer currently has no active timer data available for the widget. Possible reasons include no running timers, recently ended timers, outdated widget data, disabled...

Terms of Use for LongTimer

Category: Legal, Privacy and Data

Effective date: June 12, 2026 These Terms of Use explain the rules and important limitations that apply when you use the LongTimer iOS app, the LongTimer Apple Watch app, widgets, complications, Premi...

Do timers continue when the app is closed?

Category: Notifications and Reliability

Yes. Timers are based on their target time, not on the app staying open in the foreground. You do not need to keep LongTimer visible for a timer to continue. However, iOS controls background activity ...

Which features are included in Premium?

Category: Premium and Purchases

Premium may include extended timer features, additional convenience options, advanced template usage, Apple Watch features, widgets, complications or other enhancements depending on the current app ve...

What is the difference between ending and deleting a timer?

Category: Creating and Managing Timers

Ending a timer usually means that the timer is completed and may appear in history or archive, depending on the app version and your settings. Deleting a timer removes it from your active list and may...

Why do timers not appear immediately on another device?

Category: iCloud, Sync and Devices

iCloud and system sync are not always instant. A change may need time to reach another device, especially when the device is offline, in Low Power Mode, recently restarted or not actively using the ap...

Why does a complication still show an old timer?

Category: Apple Watch, Widgets and Complications

Watch face complications are not live views that refresh every second. watchOS controls when complications are reloaded and redrawn. For that reason, a timer that has ended or was deleted may remain v...

What should I do if the Watch shows wrong timer data?

Category: Apple Watch, Widgets and Complications

Try these steps: open LongTimer on the iPhone, open LongTimer on the Apple Watch, wait briefly for the system to update, check that both devices are nearby and connected, verify that Premium is recogn...

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