LongTimer
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Welcome to LongTimer

Welcome

Welcome to LongTimer Support

What is LongTimer?
LongTimer helps you manage longer-running timers, everyday reminders, reusable templates, Apple Watch views, widgets and complications.

Search first
Before opening a ticket, please search the Knowledgebase. Many common questions about notifications, Premium, Apple Watch, widgets, complications, iCloud sync and timer management are already answered there.

Open a ticket if needed
If you cannot find an answer, please open a support ticket. For faster help, include your app version, iOS version, watchOS version if relevant, device model, screenshots and a short description of the problem.

Support only via ticket system
LongTimer support is provided exclusively through this ticket system. Please do not use App Store reviews, email, phone calls or other channels for support requests.

Knowledgebase

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Privacy Policy for LongTimer

Category: Legal, Privacy and Data

Effective date: June 12, 2026 This Privacy Policy explains how LongTimer handles information when you use the LongTimer iOS app, the Apple Watch app, widgets, complications, and related support servic...

Why does the widget show “No active timers”?

Category: Apple Watch, Widgets and Complications

This message usually means that LongTimer currently has no active timer data available for the widget. Possible reasons include no running timers, recently ended timers, outdated widget data, disabled...

Terms of Use for LongTimer

Category: Legal, Privacy and Data

Effective date: June 12, 2026 These Terms of Use explain the rules and important limitations that apply when you use the LongTimer iOS app, the LongTimer Apple Watch app, widgets, complications, Premi...

How do I contact LongTimer support?

Category: Support and Troubleshooting

Support is provided through the LongTimer ticket system at longtimer.totalidea.com. Please use the ticket system for all support requests so your issue can be tracked and handled properly. Support is ...

Why does the widget not update every second?

Category: Apple Watch, Widgets and Complications

iOS widgets are not the same as an open app screen. They are refreshed by the system at intervals chosen by iOS. LongTimer can request updates and provide current data, but iOS decides when the widget...

Do timers continue when the app is closed?

Category: Notifications and Reliability

Yes. Timers are based on their target time, not on the app staying open in the foreground. You do not need to keep LongTimer visible for a timer to continue. However, iOS controls background activity ...

Does LongTimer sync through iCloud?

Category: iCloud, Sync and Devices

LongTimer may use Apple-provided services such as iCloud or shared app data where supported by the current version and enabled on your device. Sync behavior depends on your Apple ID, iCloud settings, ...

Why does the Apple Watch not update immediately?

Category: Apple Watch, Widgets and Complications

Apple Watch communication is controlled by watchOS and may not update every screen at the exact moment a timer is changed on the iPhone. LongTimer can provide updated data, but the system decides when...

Why does a complication still show an old timer?

Category: Apple Watch, Widgets and Complications

Watch face complications are not live views that refresh every second. watchOS controls when complications are reloaded and redrawn. For that reason, a timer that has ended or was deleted may remain v...

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