Articles in this category How do I contact LongTimer support? Support is provided through the LongTimer ticket system at longtimer.totalidea.com. Please use the ticket system for all support requests so your issue can be tracked and handled properly. Support is ... What should I include in a support ticket? Please include a clear description of the issue, the steps needed to reproduce it, your iPhone model, iOS version, LongTimer version, Apple Watch model and watchOS version if relevant, whether Premium... How do I report a bug? Open a support ticket and describe exactly what happened, what you expected to happen and how the issue can be reproduced. Screenshots or screen recordings are very helpful, especially for layout prob... Can I request a new feature? Yes. Feature requests can be submitted through the support ticket system. Please describe the problem you want to solve, not only the button or setting you would like to see. Feature requests are revi... Why is support only available through the ticket system? The ticket system keeps support organized and makes it possible to track issues, screenshots, technical details and follow-up questions in one place. This is more reliable than scattered emails, phone... How can I help make a problem easier to fix? Try to describe the issue in a reproducible way. Include what you did, what happened, what you expected, whether it happens every time, and whether it affects the iPhone app, Watch app, widget or comp...